Terms of service

Terms of Service

Luna Sole The Label

Last updated: 28 October 2026

Welcome to Luna Sole The Label.

By accessing our website, browsing our collections or purchasing from our online store at www.lunasole.com.au, you agree to the following Terms of Service.

Please read these terms carefully before using our website or placing an order.

1. General Information

Luna Sole The Label is an Australian online clothing label specialising in children's streetwear, everyday essentials, matching family outfits and limited-release collections.

Throughout these Terms of Service, the terms "we", "us" and "our" refer to Luna Sole The Label.

We reserve the right to update these terms from time to time. Any changes will be published on our website and will apply prospectively, subject to applicable law.

2. Online Store Conditions

By using our website, you agree to:

Provide accurate and complete information when placing an order.
Use our website only for lawful purposes.
Not reproduce, copy or commercially exploit our website content without permission.
Not interfere with the security, functionality or operation of our website.

We reserve the right to restrict access or cancel orders where there is evidence of fraud, misuse or unlawful activity, subject to applicable consumer laws.

3. Products & Availability

Luna Sole offers clothing and accessories through seasonal collections, limited releases and pre-orders.

We make reasonable efforts to accurately display product descriptions, colours, sizes, materials and photographs.

Please note:

Product colours may appear slightly different depending on your device or screen settings.
Sizing and fit may vary between styles and collections.
Some products are intentionally designed with oversized, relaxed or longer fits.
Product availability is subject to stock levels.
Limited-release items may not be restocked once sold out.

We recommend reviewing individual product descriptions and sizing information before purchasing.

Nothing in this section limits your rights if a product does not match its description or otherwise fails to meet applicable consumer guarantees.

4. Pricing & Payments

All prices displayed on our website are in Australian Dollars (AUD), unless otherwise stated.

Any applicable taxes are included or disclosed as required by law.

Shipping charges and any additional applicable fees will be displayed during checkout before payment is completed.

We reserve the right to change product prices and promotional offers at any time. Changes will not affect orders already accepted, except as permitted by law.

Payments are processed through the secure payment methods available at checkout.

We do not store your complete payment card details on our website.

5. Orders & Order Acceptance

After placing an order, you will receive an order confirmation by email.

We may need to contact you if an item becomes unavailable, an order contains an obvious pricing error or additional information is required to fulfil your purchase.

If we cannot fulfil an accepted order, we will notify you and provide an appropriate refund or other remedy in accordance with applicable law.

We reserve the right to refuse or cancel orders involving suspected fraudulent activity, misuse of promotional offers or unlawful transactions, subject to applicable law.

6. Pre-Orders

Some Luna Sole products are available for pre-order before stock arrives.

By purchasing a pre-order item, you acknowledge that:

The item is not immediately available for dispatch.
Estimated arrival and dispatch dates are provided as guidance.
Manufacturing, freight or customs delays may occasionally occur.
We will make reasonable efforts to communicate significant delays.
Orders containing both pre-order and in-stock items may be dispatched together unless otherwise stated.

If we are unable to fulfil a pre-order or there is a significant delay, we will provide the remedies required by applicable law.

Your rights under Australian Consumer Law are not excluded or restricted by purchasing a pre-order item.

7. Shipping & Delivery

We aim to process and dispatch orders within the timeframes specified on our website.

Delivery times may vary depending on your location, the shipping provider, public holidays and circumstances outside our reasonable control.

Once your order has been dispatched, tracking information may be provided where available.

Customers are responsible for providing accurate delivery information.

If an incorrect address is supplied, additional shipping costs may apply where redelivery is required and legally permissible.

If your parcel is lost, damaged or significantly delayed, please contact us so we can investigate and assist with an appropriate resolution.

Our obligations under Australian Consumer Law continue to apply to delivery and fulfilment.

8. Local Pickup

Where available, customers may select local pickup at checkout.

Pickup instructions, locations and collection arrangements will be communicated after your order has been prepared.

Please wait for confirmation that your order is ready before attending the pickup location.

Local pickup availability may vary between collections or promotional periods.

9. Returns, Exchanges & Refunds

Returns, exchanges and refunds are managed in accordance with our Returns & Refunds Policy and Australian Consumer Law.

For eligible change-of-mind returns, we may offer store credit subject to the conditions outlined in that policy.

Sale and clearance items may be excluded from voluntary change-of-mind returns.

These conditions do not limit your statutory rights relating to faulty, damaged, incorrectly described or otherwise non-compliant goods.

Please refer to our Returns & Refunds Policy for further information.

10. Promotions & Discount Codes

From time to time, Luna Sole may offer discount codes, promotional pricing, giveaways or exclusive offers.

Unless otherwise stated:

Discount codes cannot be combined with other promotional offers.
Discounts apply only during their advertised promotional period.
Promotional codes must be entered at checkout to receive the advertised discount.
Discounts cannot be applied retrospectively to completed purchases.
Some products or collections may be excluded from promotions where clearly disclosed.

We reserve the right to correct promotional errors and address fraudulent use of discount codes, subject to applicable law.

Giveaways and competitions may be subject to separate terms and eligibility requirements.

11. Intellectual Property

All original content displayed on the Luna Sole website, including our branding, logos, original designs, photographs, graphics, product descriptions and website content, is owned by or licensed to Luna Sole The Label.

You may not reproduce, distribute, modify or commercially use our protected content without prior written permission, except where permitted by law.

Unauthorised use of our intellectual property may result in appropriate legal action.

12. Customer Reviews & Submitted Content

If you submit a review, photograph, testimonial or other content to Luna Sole, you confirm that you have the right to share that material.

We may request permission to feature customer-submitted content on our website or social media platforms.

We will not assume that submitting a review automatically gives us unrestricted permission to use identifiable photographs of you or your children for advertising.

We reserve the right to moderate or remove unlawful, fraudulent, abusive or inappropriate content, subject to applicable law.

13. Third-Party Services

Our website is operated using Shopify and may include third-party payment providers, shipping services and other integrations.

These services may have their own terms and privacy policies.

We are not responsible for independent third-party websites that are not operated or controlled by Luna Sole.

However, the use of third-party providers does not remove any obligations we have to customers under applicable law.

14. Website Accuracy & Availability

We make reasonable efforts to keep our website accurate, secure and accessible.

Occasionally, information may contain typographical errors, technical issues or inaccuracies.

We reserve the right to correct errors, update information and temporarily suspend website access for maintenance or security purposes.

Nothing in these terms excludes any guarantee, warranty or legal responsibility that cannot lawfully be excluded.

15. Limitation of Liability

To the extent permitted by law, Luna Sole The Label is not liable for losses arising solely from events beyond our reasonable control or from misuse of our website.

Nothing in these Terms of Service excludes, restricts or modifies any consumer guarantee, remedy or other right that cannot be excluded under Australian law.

Where Australian Consumer Law provides a right to a refund, repair, replacement, compensation or other remedy, those rights will continue to apply.

16. Privacy & Personal Information

We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable Australian privacy laws.

Information collected through our website may be used to process orders, provide customer support, communicate order updates and deliver marketing communications where permitted.

Please refer to our Privacy Policy for more information.

17. Governing Law

These Terms of Service are governed by the laws of New South Wales, Australia, and applicable Commonwealth laws.

Any disputes will be addressed in accordance with applicable Australian law, including Australian Consumer Law.

Nothing in these terms limits any mandatory rights or protections available to consumers.

18. Changes to These Terms

We may update these Terms of Service to reflect changes to our business operations, products, services or legal obligations.

The most current version will be available on our website.

Changes will not retrospectively remove rights arising from purchases made before the changes took effect.

19. Contact Information

For questions regarding these Terms of Service, orders or customer support, please contact us through our website: